Lateness
If you are running more than 10 minutes late for your appointment we reserve the right to reschedule or modify your appointment to avoid disruption to other clients; please be aware that cancellation fees may incur.
Cancellations/No-Shows*
We love and appreciate every client that chooses to support Brown Sugar Nail Spa! We understand and sympathize with clients’ schedule adjustments which is why we request at least a 24-hour notice for appointment cancellations. Late cancellations and/or no-shows greatly affect our staff as well as interfere with prospective clients interested in scheduling an appointment at the salon. We look forward to providing you with quality services at your appointment time and require that all clients have a credit card on file to comply with our cancellation policy.
Brown Sugar Nail Spa reserves the right to charge for the service amount if appointments are not met and/or cancelled within 24 hours of the scheduled time. Cancellation/No-Show fees are as follows:
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Cancellations less than 24 hours of your scheduled appointment time will result in a charge of 50% of the scheduled service(s) total. Please also note that cancellations made within 1 hour of your scheduled appointment time are considered a No-Show and will be charged as such.
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No-Shows will be charged 100% of the scheduled service(s) total.
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Appointments made within the 24-hour period must be cancelled within 4 hours of the scheduled appointment otherwise you will be charged 50% of the scheduled service(s) total. Cancellations made within 1 hour of your scheduled appointment time are considered a No-Show and will be charged as such.
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Clients using Groupon/Living Social vouchers to enjoy Brown Sugar Nail Spa services must adhere to our Lateness and Cancellation policies; all applicable fees apply at salon pricing.
*Clients who do not pay their cancellation or no-show fee cannot book appointments or be serviced at the salon until the fee is paid in full.
We’d like to thank you in advance for giving us enough notice in the event of your inability to keep your scheduled appointment. Your understanding in this matter is greatly appreciated!
[Policies update 4/9/2021]